Shipping & Policies

Knuffel Handmade Dolls

Shipping & Policies

Payment Options

I accept PayPal, debit ou credit card payments.

Shipping Fees

Standard shipping fee is 10€ to any country of the world.

If you want Express Shipping, please contact me for more details.

Estimated Shipping Standard Times

EU countries - 8 to 10 business days;

Unites States - 1 to 2 weeks;

Australia - 1 to 2 weeks.

Please note that standard delivery can take longer over the holiday periods!

I'm not responsible for the delays due to customs.

Ready to ship items will be processed in 1-3 days after purchase.

I send parcels via Portuguese Registered Mail (

Returns & Exchanges

I accept returns and cancellations if not costume order made products.

Please contact me within 3 days of delivery.

Ship items back to me within 7 days of delivery.

The cancelation request can be made in 24 hours after purchase.

Conditions of Retun

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any lost in value.

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may be applied.


Please contact me through the form or email me at [email protected]

Thank you!